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Wednesday, 16th December 2009, 12:29PM
BigOffers FAQ
Please read the posts in this thread BEFORE posting in one of the other threads or starting a new thread.
This thread is for information only, posted by Moderators/Staff - would other members please NOT post in this thread, to make it easy for others to see if their question has been answered - thanks 
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Wednesday, 16th December 2009, 12:32PM
HOW MUCH IS DELIVERY?
The delivery charge on BigOffers is currently £4.99 per order (+ possible surcharge for non-UK mainland deliveries, if applicable).
There is one charge PER ORDER - how ever many items you buy - so it works out more economical if you buy several things!
More details on delivery can be found on the Delivery Information page on BigOffers here: Clicky...
__________________
Goodbye Teletext on 3/4
**REASON FOR EDIT: added link **
[edited by markashbree - 9th March, 10:47PM]
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Wednesday, 16th December 2009, 12:35PM
WHERE`S MY ORDER?
AN ITEM IS DAMAGED/MISSING/WRONG!
I WANT TO RETURN MY ORDER
I CAN`T CHECKOUT/PAY
WHEN WILL YOU GET MORE OF XXXX IN STOCK?
WHY HAVEN`T YOU ANSWERED MY TICKET
We don`t have any access to orders, tickets, pricing, payments, stock or delivery details. Any such queries should be directed to the Customer Service staff on BigOffers by raising a ticket THERE (not on Boffer)
To submit a ticket to BigOffers Customer Service:
1) Make sure you`re on the BigOffers site and are signed in there.
2) Click the `Contact` button at the top of the page (the blue circle).
3) Under `Submit New Ticket`, you will see a list of departments - click on the correct one.
4) Fill in the form and submit.
Please Note:
The customer service staff work normal office hours. Your ticket goes into a queue system, and will be answered as soon as possible. If you add anything to your ticket the system automatically resets, effectively putting your ticket to the back of the queue.
Tickets are normally responded to within 24-hours, however at busy times, may take longer - please be patient.
**REASON FOR EDIT: updated instructions **
[edited by markashbree - 18th January, 10:26PM]
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Wednesday, 16th December 2009, 12:38PM
CAN YOU TELL ME MORE ABOUT XXX?
We can`t provide more information on the products, sorry.
You can try:
(1) Using Google or other search engine to find more information
(2) Posting on one of the other threads in this forum, another member may be able to help
(3) Ask the Customer Service staff on BigOffers - click the `Help` button at the top of the page on BigOffers
__________________
Goodbye Teletext on 3/4
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Wednesday, 16th December 2009, 12:40PM
IF THIS IS THE BIGOFFERS FORUM, DO BOFFER FORUM RULES STILL APPLY?
YES
All the normal forum rules apply in the BigOffers forum (to see the rules, click ”the forum rules” at the top of the page).
To post on this forum, you must be a registered member of Boffer and have completed the validation (via the email sent to you when you register). For more details, see here: Clicky...
__________________
Goodbye Teletext on 3/4
**REASON FOR EDIT: correction **
[edited by markashbree - 16th December, 12:41PM]
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Thursday, 7th January 2010, 09:18AM
CAN I USE TWO VOUCHERS ON THE SAME ORDER?
No - you can only currently use one voucher code per order, sorry.
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The End... Is Just the Beginning
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Monday, 18th January 2010, 10:35PM
WHO/WHAT ARE THE MODERATORS?
The forum moderators are Boffer members like everyone else, who are volunteers that help out on the forums.
We don`t have any access to information on products, stock levels, your orders and details, warehouse tracking details or anything like that.
The moderators do try, where possible, and time permitting, to help with GENERAL enquiries, but any specific enquiries should be directed to Customer Services.
__________________
The End... Is Just the Beginning
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Tuesday, 9th March 2010, 10:58PM
IS THERE A MINIMUM ORDER VALUE?
No!
__________________
Somewhere else the tea is getting cold...
**REASON FOR EDIT: edited - there is no longer a minimum order value as per Tommy`s post in another thread today **
[edited by markashbree - 14th May, 01:14PM]
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