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City Link to offer a new On Our Way service

2014 Feb 18th 14:22 PM

City Link has introduced a new On Our Way service, which provides customers with a predicted two-hour delivery slot and the choice to rearrange the time if they’re not in to sign.

The new service, which was tested in November and will be offered to its customers for free beginning from mid-February, is part of a number of modifications City Link is making to its services, including parcel tracking and better customer reporting.

“We recognise that today’s consumers want to be in control of how they receive their deliveries,” said David Smith, managing director at City Link.

“Gone are the days when consumers were content to know their delivery would arrive on a particular day. They now want to know when and how their deliveries will arrive, and they want the flexibility to take control and change things to suit them. Providing greater certainty and improved levels of control are the most important things consumers are telling us they want. That’s why we’re launching On Our Way with a two-hour window we can be confident of hitting and an unparalleled number of rescheduling options to put our customers in control.”



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